Privacy Policy

1. Who this policy applies to

This policy applies to visitors and business contacts who use printkee.com, submit an enquiry, request a quote, use the product customizer or chatbot, or subscribe to the Printkee newsletter.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and business details: name, company name, email address, phone number and location.
• Enquiry information: products, quantity, budget range, sizes, artwork or customization requirements, and other details you choose to provide.
• Newsletter information: the email address used to subscribe.
• Website and device information: page views, browser or device information, approximate location, referring pages and interactions measured through analytics and advertising technologies.
• Browser-storage information: limited information used for recently viewed products, chat display preferences and temporary product customization state.

Please do not submit confidential information that is not needed for your enquiry. If you provide information about another person, you should have authority to do so.

3. How we use information

We may use personal information to:

• respond to enquiries and prepare quotations;
• contact you about products, customization and order requirements;
• send newsletter updates when you subscribe;
• operate, secure, troubleshoot and improve the website;
• measure website usage and marketing performance;
• prevent misuse and comply with applicable legal obligations; and
• establish, exercise or defend legal claims where necessary.

4. Cookies, analytics and local storage

The website uses Google Analytics and Meta Pixel to measure visits, interactions and successful lead submissions. These providers may use cookies or similar technologies and process information under their own privacy terms. Your browser and device settings may allow you to block or remove cookies, although some website features may then work differently.

We also use browser local or session storage for functional purposes such as recently viewed products, chatbot preferences and temporary customization details. This information remains on your device until it expires or is cleared by you or the website.

5. How information may be shared

We may share relevant information with service providers that help us run the website and respond to requests, including hosting, CRM, email delivery, analytics, advertising and technical-support providers. We may also share information when required by law, to protect legal rights, or as part of a business reorganisation subject to appropriate safeguards.

Some providers may process information outside your state or country. Where applicable, we take reasonable steps to use providers and arrangements appropriate to the information and processing involved.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business and legal records, resolving disputes, enforcing agreements and meeting applicable legal obligations. Retention periods may vary according to the type of information and the reason it is held.

7. Security

We use reasonable administrative and technical measures intended to protect personal information against unauthorized access, alteration, disclosure or loss. No internet transmission or storage system is completely secure, so we cannot promise absolute security.

8. Your choices and rights

Subject to applicable law, you may ask for information about the personal data we process about you, request correction or deletion, withdraw consent where processing is based on consent, or raise a concern about our handling of your information. You may unsubscribe from marketing emails using an available unsubscribe method or by contacting us.

To make a request, email us using the contact details below. We may need to verify your identity before completing a request.

9. Children's privacy

Printkee's website and business services are not directed to children. We do not knowingly request personal information from children through our business enquiry forms. If you believe a child has provided personal information, please contact us so that we can review the matter.

10. External links

The website may link to third-party websites or social platforms. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.

11. Changes to this policy

We may update this policy when our practices, services or legal obligations change. The revised policy will be posted on this page with an updated date.